Our 24 hour Control Room is the eyes and ears of our operation. Operating 24 hours a day every day, our Birmingham-based Control Room, is manned by our own directly employed staff. All our Control Room staff have a Level 2 Award for Working as a CCTV Operator. Our management team study developments in Control Room operating procedures, and these elements are integrated into our ISO 9001 Quality Management accreditation.

ESG Security do not provide security solutions and then walk away; we offer a multitude of monitoring services and our dedicated team responds to all activations quickly and efficiently.  On a day to day basis our Control Room staff are responsible for ensuring all contracts are staffed with trained people, scheduling, arranging cover for holidays, communicating with on-site personnel, CCTV surveillance, mobile patrols, keyholding, alarm response and checks on lone workers.

Our Control Room is equipped with industry-leading technology, and an advanced operational management system. This integrated approach means our Control Room is ready to respond to any emergency or situation. Our dedicated Control Room staff are specifically trained to monitor and manage all customer service functions, delivered out of this vital hub.

The Control Room is included in our ISO 9001 Quality Management, and ISO 14001 Environmental Management accreditation. Our Control Room also operates to the latest version of the British Standard 7958; Code of Practice for Closed Circuit Television (CCTV) Management and Operation.

ESG Security’s NSI Gold accredited Control Room is key to the protection of hundreds of sites across the UK. We are continually investing in the latest IT and monitoring software, enabling us to monitor any existing equipment on your site.